Return and refund policy

 

For all products bought in store and online, you have 14 days to return from date of purchase. If you receive a product that is damaged, incorrect or no longer needed, please inform us as soon as you can. 

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Stationery Shop Returns Process

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All items purchased online for home delivery can either be brought into the shop for return, or a collection can be arranged.  If ordered in-store, products must be returned to the shop.  

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If you are bringing an item along to the shop, please make sure to bring a  proof of purchase.

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We can also arrange collection of the product for returns within the 14 day period.  Please email us to arrange this. ​​

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How are refunds issued?

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Refunds will issued via the original payment tender and channel, regardless of how the item is returned.

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-  If you purchase online, refunds can only be issued via our online payment system, which may take a few business days. 

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- If you order an item over the counter and paid in store, a refund can be issued immediately.