We're sorry if the product you ordered isn't quite what you expected (we hope that's never the case!). In line with our Returns & Refunds Policy we are happy to issue a refund if the product is damaged. Or, if the item is unsuitable, please send the item back to us we will issue a refund to you. Always get in touch with us via email in the first instance!

The books we hold in our shop are only sold in store. However, we encourage customers to use our bookshop.org profile to order books, too! We are a small shop and can't stock everything, but really appreciate the support of our local community. You can get there by searching on our books page, or by going to uk.bookshop.org/shop/bookandcard.

At this time we cannot process payments over the phone. If there is a specific item in the shop you want posted to you we can send you a pro-forma invoice to be paid prior to the item being posted. Unfortunately we cannot accept cheques in the post for items ordered over the phone.

We are currently only selling Arran Stationery products on our website.

The Post Office is open the same time as the shop (9am-5pm, Monday to Saturday).

In the first instance take a look at the Post Office website for a full list of services provided at Local Plus Branches. If your question is related to anything 'postal', check out the Royal Mail website. Please note that while we will endeavour to answer questions over the phone, this is not always possible.

We are happy to stock self-published books if they're the right fit for our shop. This could depend on the proposed sales terms, if we think the book will sell in our shop, whether or not the book is stocked elsewhere on the island, publishing quality, and fit within our range of books. Please get in touch to discuss (please do not drop off or post books to us unless agreed).